FAQs

Yes. Every item sold by The Quiet Edition is new and unworn. Each piece is inspected before dispatch to confirm its condition and that it matches the product listing.

Yes. Our products are sourced through established international suppliers and inspected before dispatch. We do not sell replicas or pre-owned items. If an item is materially different from its listing, it will be handled under our Refund Policy.

No. You can check out as a guest. Creating an account is optional, but it allows you to track orders, save your details, and access your order history more easily.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.

Join our mailing list at the bottom of any page. We send stock alerts when new pieces land — no noise, no promotions, just the drop. Stock is limited and moves quickly.

We ship worldwide. All orders are dispatched from our fulfilment centre in Hong Kong and delivered via tracked international shipping.

Orders placed before 2:00pm Hong Kong Time (HKT) begin processing the same business day. We aim to dispatch all orders within 24–72 hours of confirmation. Depending on your location, your package will then arrive at your doorstep within 6–15 days.

We offer a flat rate of $25 USD on all orders, worldwide. Orders over $250 USD ship free.

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to follow your shipment in real time.

If you need to cancel or change your order, please contact us as soon as possible at info@thequietedition.com. We process orders quickly, so we cannot guarantee changes once an order has been confirmed — but we will always do our best.

All import duties and taxes are included. The price you see at checkout is the final amount, and there are no additional fees to pay on delivery.

If your package has not been delivered within 25 calendar days of dispatch, please contact us at info@thequietedition.com. We will open a carrier investigation and work with the carrier to locate or replace your shipment.

We accept returns for genuine faults or damage, items damaged in transit, incorrect items, or items materially different from their description or photographs.

If an item does not fit, we may exchange it for the same item in another size where available. Otherwise, we may provide store credit. Requests must be made within 14 days of delivery, and the item must be unworn and unused with its tags, packaging and accessories.

Except where required by applicable consumer protection law, we do not provide cash refunds for change of mind or fit.

Email info@thequietedition.com within 14 days of delivery with your order number, a description of the issue and supporting photographs. We normally respond within 3–5 business days. Please do not return anything before receiving authorisation.

We will offer a replacement with the same item where available. With your agreement, we may offer a comparable replacement. If no suitable replacement is available, we will refund your original payment method.

We cover reasonable tracked return shipping for approved returns involving a fault, damage, an incorrect item or an item materially different from its listing. Customers are responsible for return shipping for size or fit exchanges.

Where a refund is issued, we process it within 3–5 business days of receiving and inspecting your return. The funds are returned to your original payment method. Your bank may take a further 3–5 business days to reflect the amount.

If an item does not fit, we may exchange it for the same item in another size where available. Otherwise, we may provide store credit. Requests must be made within 14 days of delivery, and the item must be unworn and unused with its tags, packaging and accessories. Return shipping is the customer's responsibility.

Email info@thequietedition.com with your order number and photographs. If the return qualifies, we will offer a replacement where available or provide a full refund.